To handle a bilingual interaction, Rime uses language parameters and multiple voices that are native speakers of each language. While a potential option is to use the same voice for the full interaction, the experience hearing and interacting in one language with a voice that is fully optimized for speaking it is much better for the end user. The sample text incorporates both English and Spanish; in a natural conversation, the speech-to-text analysis would detect a language switch and change to the voice that supports interactions in that language.
Select a voice pair and press play to hear the sample text spoken by each voice.
“Hey there. I'm calling from your optometrist's office. Quiero hablar consigo sobre su cita en optometría mañana a los dos. Or I could talk to you about scheduling a new appointment.”
If none of the voices I present work for the customer, I gather more requirements from them about what they're hoping the agent's voice will sound like, the tone it would convey, the demographics typically served by the business, and so on. This provides me with more information to go back to the drawing board and either find new voices or simply adjust some of the settings on existing voices if the feedback is that the voice is too fast or too slow.
Insert some text with numbers, dates, symbols, and abbreviations to see how it will be read with Rime voices.